Dispute Resolution
Increasingly, dispute resolution is becoming a vital service available to employers and service providers in order to provide an informal mechanism by which complaints and grievances can be resolved before the need for formal interventions such as use of the legal system. This course will:
- Examine key approaches to use to address dispute issues
- Focus on the management of conflict
- Look at mediation and how it works
Who Should Attend:
All those involved in the management of performance, the assessment of service delivery, investigation of complaints and those who would like to develop their skills in this area